The Unsung Heroes — A CORA Starter Guide
From the comfort-room beat below. A starter civics project for students, teachers, and curious residents — investigating how El Paso County actually supports the people who answer 911. Three doors. Four ready-to-send CORA templates. A semester timeline. The kind of project where the answer might turn out to be heartwarming.
“The reviews might be solid. The milk is still out.”
Standard rhythm. Invocation, Pledge, consent calendar. Eleven items cleared without debate. No public sign-ups on consent items.
Commissioner Wysong reported on attending the April 12 ceremony at the Gazebo bridge. Mayor Todd Dixon accepted the $85,000 phase-one grant from USDA Rural Development for a feasibility study on a centralized wastewater system. Sallie Clark, former El Paso County commissioner now running USDA Rural Development for Colorado, presented the check. GMS, Inc. is doing the engineering report, hoping to wrap by year-end. Construction is years out.
Worth knowing about Fountain Creek — it runs through Colorado Springs and into the Arkansas. Fountain Creek Watershed District publishes water quality data and meeting notices. CDPHE runs state-level monitoring. USGS stream gauges update continuously.
Vice Chair Nelson reported on the Colorado State University Extension partnership. That’s the land-grant program that helps people start cottage food businesses, learn livestock and horticulture, and runs the 4-H program for kids. Worth knowing exists if you’re in agriculture or thinking about getting into it.
Vice Chair Nelson announced SelectTech — 150 jobs in Monument, average wage $85,927, at “126% of the El Paso County average wage.” The announcement was at the Space Symposium with the governor present. A defense contractor moving into the old Synthes facility.
Same week: ITS announced 500 jobs in Colorado Springs at average wage $130,482. More jobs. Higher pay. Same clearance pool. The Board didn’t mention it. There’s a generous reading where SelectTech is smaller and ITS already had its own publicity, and the Board was giving the smaller company airtime.
The harder thing to ignore is who these jobs are actually for. Federal security clearance required. Six months to a year and a half of background investigation. The labor pool is structurally military or former military with active clearances, comparing offers to military pay rather than Denver private-sector pay. The Chamber’s marketing page is honest about it: “Colorado Springs’ lower wages gives it an edge over cities of similar size.”
Friday, all five commissioners went to the Emergency Services Center and handed out certificates of appreciation to 911 dispatchers across all three shifts. Annual recognition tied to Telecommunicators Week.
During her report-back, Commissioner Williams started to call it a restroom and corrected herself: a comfort room. A place a dispatcher can decompress after a hard call. Industry term: quiet room or wellness room. The brain processes a 911 call with the same fight-or-flight response a person on scene would have, but the dispatcher can’t move — has to stay calm at the console while heart rate spikes. Researchers call it static stress. PTSD prevalence among dispatchers runs 18 to 29 percent.
The El Paso–Teller 911 Authority publicly recognized senior dispatcher Deidre Difazo for a December 2024 call where she stayed on the line for twenty minutes with a man threatening suicide, until he agreed to get help. After that call ended, she still had calls in the queue.
Commissioner Applegate attended the 310 Space Wing’s Doolittle Raid Toast at Schreiber Air Force Base on Saturday. The wing is being deactivated. They renamed the road in front of the building and renamed the building itself for two of the commanders who served after Doolittle. Bittersweet event.
Commissioner Williams flagged that former Commissioner Norm Steen and his wife were in an accident in Costa Rica and asked for prayers, and previewed a CCI steering committee briefing on Friday about Department of Human Services error rates.
Williams: a state legislature bill on extreme indifference murder sentencing. She was reacting to the Alexa Bartlett case — a young woman killed in 2023 by men throwing rocks off a bridge. Her frustration with the legislature is genuine. The Board cannot vote on that bill.
The Chair: the U.S. Supreme Court taking up a fourth Colorado religious-freedom case, this one about Catholic preschools and the universal preschool program. The Board cannot rule on a Supreme Court case.
Item six is open mic. There’s no rule it must be county business. Procedurally allowed. The fair question is opportunity cost — every minute on something the Board can’t change is a minute not spent on something it can.
Jeff Fenson opened the first medical marijuana facility in El Paso County 16 years ago. He came to ask the Board to put recreational marijuana on the unincorporated-county ballot. Putting a measure on the ballot, he said, isn’t endorsement — it’s letting voters answer. Colorado Springs collected roughly $3.8 million in the first three quarters of 2025; $1.3 million of that funded the Fire Department’s 2026 training academy — 36 firefighters in an 18-week program right now. None of that is reaching the county.
An architecture-and-planning resident walked through PUD zoning history — flexibility tool turned case-by-case deal-making, with much of the negotiation happening between staff and applicants before the public ever sees a hearing. She quoted Jane Jacobs.
Genevieve Gustafson lives on a well in the Denver Basin Aquifer. She drew the swimming-pool-with-straws picture — long industrial straws drop the level, short household straws suck air, $50,000-$100,000 to drill deeper. Black Forest, Tri-Lakes, Palmer Lake, Monument — same pool.
Kathleen Kobler just back from Boerne, Texas, where a community has been fighting a Buc-ee’s for nine years. Concerns: I-25 traffic, evacuation routes through Monument, fire risk from cars on dry shoulders, property values, the five-acre creep pattern Boerne residents documented. Plus the April 2024 Denver Post quote where the developer said even if the project failed in Colorado Springs, he’d try the county.
Susan Jarvis, six years on the El Paso County Parks and Rec Board. CSU is running a recreation plan for the North Slope and South Slope. Surveys in 2023, 2024, and 2025 were filled out mostly by on-site staff. The forty-year community using the slopes wasn’t surveyed comparably. The data driving the plan is one-sided.
The Chair flagged the procedural rule that matters: comments made during open public comment can’t be considered in the eventual quasi-judicial hearing record unless submitted in writing and attached to the file. Standing up is symbolic. Filing is procedural.
“Different rooms, different paperwork, different humans entirely. One question under all of them — who actually gets to decide things in this county, and based on whose data.”
GMF wastewater
$85,927 avg
$130,482 avg
prevalence range
deeper if dry
opposition
2025 cannabis tax
2026 academy
Dec 2024 call
Mayor Todd Dixon · Mayor of Green Mountain Falls · accepted the $85K USDA grant April 12.
Sallie Clark · USDA Rural Development for Colorado · former El Paso County commissioner · presented the check.
Deidre Difazo · Senior dispatcher, El Paso–Teller 911 Authority · recognized for December 2024 call.
Jeff Fenson · opened the first medical marijuana facility in El Paso County 16 years ago · asked the Board to refer recreational to the unincorporated-county ballot.
Genevieve Gustafson · lives on a well in the Denver Basin Aquifer · drew the swimming-pool-with-straws picture for water draw.
Kathleen Kobler · just back from Boerne, Texas · nine-year community fight against a Buc-ee’s · cited the April 2024 Denver Post developer quote.
Susan Jarvis · six years on the El Paso County Parks and Rec Board · flagged CSU’s North/South Slope survey methodology.
Fountain Creek Watershed District · fountain-crk.org · water quality, meeting notices, regional coordination.
Colorado Department of Public Health & Environment · cdphe.colorado.gov · state-level monitoring program for Colorado waterways.
USGS Stream Gauges · waterdata.usgs.gov · continuous stream-gauge data for Fountain Creek.
Colorado Division of Water Resources · dwr.colorado.gov · public well permit search by basin without filing a thing. Water Court Division 2 (Pueblo) handles formal Statements of Opposition.
Colorado Department of Revenue · monthly sales and tax data by county. Two-month lag. Excel and PDF.
Marijuana Enforcement Division dashboard · interactive map of revenue and licensing by county. El Paso, Denver, Adams — all comparable in real numbers.
El Paso County Planning & Community Development · project file, written comments, quasi-judicial hearing record.
Tri-Lakes Monument Fire Protection District · tlmfire.org · emergency response capacity, formal review of project response-time impacts.
CDOT Region 2 · reviews any project touching I-25, with its own public comment process.
Colorado Springs Utilities Board · csu.org · CSU’s governance body, regular meetings with public comment.
Records request survey instruments, raw response data, methodology document directly from CSU. Plan accordingly — their CORA queue has historically been slow.
Friends of the Peak and Rocky Mountain Field Institute · conservation groups already tracking recreational access on the slopes.
- $85K USDA grant for Green Mountain Falls wastewater study. Phase one. Years from construction. Downstream story = Fountain Creek = regional water quality.
- Two defense announcements, same week: SelectTech 150 jobs at $85,927 (the one the Board mentioned), ITS 500 jobs at $130,482 (the one they didn’t).
- The comfort room — Williams started to call it a restroom and corrected herself. Industry term: quiet room. PTSD prevalence among dispatchers: 18–29%.
- Two open-mic items the Board has no authority over. Williams on the state legislature murder-sentencing bill. The Chair on a fourth Colorado SCOTUS religious-freedom case.
- Four public-comment topics: recreational marijuana ballot, Buc-ee’s procedural drift, the Denver Basin Aquifer, the CSU North/South Slope recreation survey methodology.
- The bingo card had a pattern. Different rooms, different paperwork, different humans. One question: who decides, based on whose data.
Where the Green Grass Grows
The episode title is a small riff on Where the Red Fern Grows, the book and movie. It also leans on the older saying about how the grass is greener where you water it — which is slightly overused at this point, agreed. But it earns its place here, because the grass actually is greener over a septic system. The leach field warms the soil. The breakdown adds nutrients. The watering, in a sense, is happening from below.
If every septic in town worked perfectly, maybe everything would be fine. Maybe not. Apparently we need a study on that. Which is why USDA wrote the check.
1 — Green Mountain Falls $85,000 Grant
USDA Rural Development. Phase-one feasibility study for a centralized wastewater system to replace individual septic. Mayor Todd Dixon accepted the check April 12 on the bridge by the Gazebo. Sallie Clark presented — former El Paso County commissioner, now USDA Rural Development for Colorado. GMS, Inc. doing the engineering report. Construction is years out.
The downstream point matters. Fountain Creek runs through Colorado Springs and into the Arkansas. A wastewater study that starts in a small mountain town is also a regional water-quality story. Bookmark fountain-crk.org. Then tell a neighbor. Who doesn’t want to know what’s in their water.
Commissioner Wysong was there because Green Mountain Falls is in his district. Productive question for any rural-district commissioner: how are you balancing the needs of the bigger and smaller communities in this district. Not a complaint. Just a question.
2 — Defense Jobs and the Wage-Housing Gap
SelectTech: 150 jobs in Monument, average wage $85,927. Quote: “126% of the El Paso County average wage.” That sentence is technically true. It’s also the regional motto.
SelectTech wasn’t the only defense announcement that week. ITS announced 500 jobs in Colorado Springs at $130,482 average. More jobs. Higher pay. Same clearance pool. Generous reading: ITS had its own publicity machinery. Fair reading.
The structural piece. These jobs require federal security clearance. Six months to a year and a half of background investigation. The labor pool is structurally military or former military with active clearances, comparing offers to military pay rather than Denver private-sector pay. The Chamber’s marketing page is honest: “Colorado Springs’ lower wages gives it an edge over cities of similar size.”
Where the county actually has a job to do: housing supply, permit timelines, zoning, accessory dwelling units, time-to-approval, public dashboards on those numbers. Not at the legislature. Not at the Supreme Court. Right here.
3 — The Dispatchers and the Comfort Room
Friday, all five commissioners distributed Telecommunicators Week certificates across all three dispatcher shifts. During her report-back, Commissioner Williams started to call it a restroom and corrected herself: a comfort room.
These rooms are real. The brain processes a 911 call with the same fight-or-flight response a person on scene would have, but the dispatcher can’t move. Researchers call it static stress. PTSD prevalence among dispatchers: 18 to 29 percent.
The Authority publicly recognized senior dispatcher Deidre Difazo for a December 2024 call where she stayed on the line for twenty minutes with a man threatening suicide, calm conversation throughout, until he agreed to get help. After that call ended, she still had calls in the queue.
Three doors on the question of whether support is matched to load. The Sheriff’s Office is the actual employer. The 911 Authority coordinates the broader system. The Board approves the Sheriff’s budget. Three different questions. One ratio. The Unsung Heroes guide walks through the project — the kind of starter civics project where the answer might turn out to be heartwarming.
The comfort room is good. Whether it’s enough is a different question.
4 — The Grocery Store Pays Off
Two commissioners spent open-mic time on items the Board has no authority over. Williams on the extreme-indifference-murder bill in the state legislature (the Alexa Bartlett case). The Chair on the U.S. Supreme Court taking up a fourth Colorado religious-freedom case. Item six is open mic. There’s no rule it must be county business. Procedurally allowed.
5 — The Bingo Card Had a Pattern
Public comment topics, in order: recreational marijuana, a Texas gas station, the underground aquifer, and a mountain recreation plan. Reads more like a bingo card than an agenda. The interesting part — once you sit with it — is they all turned out to be asking the same question.
Marijuana — Jeff Fenson
Sixteen years operating the first medical facility in El Paso County. He came to ask the Board to put recreational on the unincorporated-county ballot. Putting a measure on the ballot, he said, is not endorsement. It’s letting voters answer. Colorado Springs voters approved recreational sales last year; the city directed roughly $1.3 million to the Fire Department, which let CSPD reinstate its 2026 academy — 36 firefighters in an 18-week program right now. Colorado Springs collected roughly $3.8 million in the first three quarters of 2025. None of that is reaching the county.
Buc-ee’s — the procedural angle
An architecture-and-planning resident walked through PUD zoning history. PUDs started as a flexibility tool. Over time the discretionary process became case-by-case deal-making, with much of the negotiation between staff and applicants happening before the public ever sees a hearing. She quoted Jane Jacobs: “There is a quality even meaner than outright ugliness or disorder, and this meaner quality is the dishonest mask of pretended order.”
Buc-ee’s — the aquifer (Genevieve Gustafson)
Picture a giant swimming pool buried under your neighborhood. Everyone draws from it with a straw. Some straws are short — household wells. Some are long and industrial — commercial users pulling thousands of gallons a day. When the long straws drink hard, the level drops. The short straws start sucking air. Fix for the short straws: $50,000-$100,000 to drill deeper. Black Forest, Tri-Lakes, Palmer Lake, Monument — same pool. Palmer Lake and Monument have already said no on water grounds.
Buc-ee’s — Boerne, Texas (Kathleen Kobler)
Just back from Boerne, where a community has been fighting a Buc-ee’s for nine years. Concerns: I-25 traffic, evacuation routes through Monument, fire risk from cars on dry shoulders, property values, the pattern Boerne residents documented across the decade. April 2024 Denver Post: the developer said even if his Colorado Springs project failed, he’d try the county. The question being asked over and over until the answer becomes yes.
CSU recreation — Susan Jarvis
Six years on Parks and Rec. CSU running a recreation plan for the North Slope and South Slope. Surveys in 2023, 2024, and 2025 filled out mostly by on-site staff. The forty-year community using the slopes wasn’t surveyed comparably. Like a restaurant deciding to take entrées off the menu because the dishwashers said the kitchen would run smoother with fewer dishes. The dishwashers might be right about the dishes. They’re also not the customers.
Order of Operations
A defense contractor is hiring 150 cleared engineers at $86,000. The same engineer in Denver makes $130,000. Another contractor announced 500 jobs at $130,000 in the same city the same week, and the Board didn’t mention it. A house in Monument costs roughly what a house in Denver costs. The county’s strategy on the state legislature is fully developed. The county’s strategy on housing supply, permit timelines, and aggregate public data is unclear.
Wage gap, housing gap, data gap, priority gap. Connected. Housing supply, permit speed, aggregate public data — all county levers. The dishes the cashier could be doing if the cashier looked away from the restaurant menu for ten minutes.
If nothing else, now you’ve got something to mention at dinner. You don’t have to solve anything. Staying aware is enough.
If you’d like a small way to help someone directly, there’s a community resource link at Pivot True North. Download it, print a few copies, keep them in the car. If you see someone who might need it, just leave one. No speech required.
And if you want something even simpler — pick up one piece of trash on your way inside. Colorado Springs has about half a million people. If each person picked up one piece a day, that’s half a million pieces gone by sunset. Small things scale quickly.
If something from this episode stuck with you, that’s probably your lane.
Either way, thanks for listening. I’ll read the paperwork again next week. You just get home safe.
And if anyone asks how the county is doing, you can tell them. We’re at 126% of the El Paso County average effort.